Last updated: 9/12/2025

 
Endynamocoaching (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, access our services, purchase products, or interact with us.
This policy is governed by the Privacy Act 1988 (Cth) and relevant Western Australian privacy and data protection principles.
 
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Provided voluntarily when you:

• Complete contact forms

• Book coaching sessions

• Sign up for courses, programs, or newsletters

• Purchase downloadable resources

• Request CV writing, LinkedIn optimisation, interview coaching, employability services or team coaching.
   

This may include:

• Full name

• Email address

• Phone number

• Address (if required for invoicing)

• Employment information and career history

• English level or learning goals

• Team details.
   

1.2 Automatically Collected Information
When using the website:

• IP address

• Browser type

• Device information

• Pages viewed

• Access times

• Cookies and analytics data

We use this information to improve website functionality and user experience.
 
2. How We Use Your Information
We use your personal information to:

• Deliver coaching, educational, and employability services

• Provide CV writing, cover letters, and tailored career support

• Process payments and send invoices

• Manage bookings, communication, and scheduling

• Deliver downloadable resources and access to online courses

• Improve the website, programs, and customer experience

• Provide updates, newsletters, and promotional material (only with your consent)

• Meet legal obligations

We never sell your personal information.
 
3. Sharing Your Information
We may share information only with:

• Service providers assisting in email delivery, payment processing, cloud storage, course platforms, or communication

• Subcontractors assisting with some tasks (when necessary)

• Legal authorities when required by law (rare and strictly limited circumstances)

All subcontractors follow strict confidentiality and privacy protocols.
Your data may be transferred and stored outside Australia depending on service providers (e.g., Gmail, Microsoft, cloud-based forms).
 
4. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information, including:

• Encrypted storage systems

• Restricted internal access

However, no online system can be guaranteed 100% secure.
 
5. Cookies and Tracking Technologies
Our website may use cookies or analytics tools (such as Google Analytics) to:

• Improve site performance

• Understand user behaviour

• Personalise user experience

You may disable cookies in your browser, though some features may not function fully.
 
6. Marketing Communications
You will only receive marketing emails, newsletters, or updates if you opt in.
You may unsubscribe at any time by clicking “unsubscribe” or contacting us directly.
 
7. Access, Correction, and Your Rights
You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (where legally permissible)

• Withdraw consent for marketing communications

To make a request, contact us via the website form or email.
 
8. Data Retention
We retain personal information only for as long as reasonably necessary for service delivery, legal compliance, or accounting requirements.
CVs, coaching notes, and documents may be stored for future client reference unless you request deletion.
 
9. Children’s Privacy
Our services are intended for adults (18+).
Minors may only use services with explicit parental or guardian consent.
 
10. Third-Party Links
Our website may link to external websites.
We are not responsible for the privacy practices of third-party sites.
We recommend reviewing their privacy policies before providing any information.
 
11. Changes to This Policy
We may update this Privacy Policy periodically.
The updated version will be posted on this page with a revised “Last updated” date.
Continuation of website use indicates acceptance of updated terms.
 
12. Contact Us
For questions about this Privacy Policy, data requests, corrections, or concerns, please contact:
Endynamocoaching
Via website contact form or email: federica@endynamocoaching.com
Perth, Western Australia